Store Policy
Customer Care
At IMAGO, your peace of mind is our absolute priority. We are devoted to ensuring that your experience with our collections is as seamless, warm, and joyful as possible. Whether you have a question about sizing, fabric care, or your order details, our dedicated team is here to assist you with gentle reverence and care.
You can easily reach our customer support sanctuary by emailing us at supportimagokids@gmail.com or through our online contact form. We aim to reply to all inquiries within 24 to 48 hours (excluding weekends), helping you shop with complete confidence and trust.
Privacy & Safety
Your family’s privacy and data security are of the highest importance to us. IMAGO is fully committed to protecting your personal information in strict accordance with UK privacy guidelines and standards. We only collect the essential details required to process your orders, such as your name, delivery address, and contact information.
All transactions on our site are fully encrypted and securely processed through Stripe, a globally trusted payment gateway. Your credit or debit card details are never stored on our servers. We do not sell or share your personal data with third parties, ensuring your online journey with us remains a safe and secure sanctuary.
Wholesale Inquiries
We welcome the opportunity to partner with independent boutiques and retailers who share our devotion to gentle, premium essentials for little ones. If you would like to carry IMAGO collections in your sanctuary or store, please reach out to our team at supportimagokids@gmail.com with your business details. We look forward to growing beautifully together.
Payment Methods
-
Credit / Debit Cards (Visa, Mastercard, Amex, JCB)
-
Apple Pay & Google Pay (by Stripe)
-
Secure and encrypted checkout